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Customer service
Dr. Deaf is here to ensure that you have the best possible experience when using our products and services. Our dedicated team is ready to answer all your questions and assist you with any issues you may encounter. Whether you are seeking information about our products, need help placing an order, or require assistance in resolving a problem, we are here to help you.
FAQ
Product care
How long do Dr. Deaf earplugs last?
Universal earplugs
The lifespan of universal earplugs depends on how often you use them. Many people assume that earplugs last indefinitely, but this is not the case. Like other products, earplugs have a limited lifespan and should be replaced in a timely manner. Earplugs wear out due to continuous use, making them less effective in sound attenuation. Regular cleaning can extend their lifespan, but eventually, they will still need replacement. If you don’t use your earplugs daily, they will naturally last longer, but it’s still advisable to replace them regularly. This is primarily for hygiene reasons. Even if you don’t use the plugs daily, bacteria and dirt can still accumulate, negatively impacting their quality.
If you use our regular ‘PartyPlugs’ weekly, replace the earplugs every 4 to 5 months. For the ‘Custom PartyPlug,’ consider replacing the earplugs approximately every 1 to 2 years.
Custom fit earplugs
Custom fit earplugs made of soft material provide excellent protection against loud noises. However, after 2 to 3 years, the shape of your ear canal may change, causing the earplugs not to seal properly and reducing their effectiveness. It is essential to periodically have your custom fit earplugs (and ears) checked and, if necessary, replaced. This not only protects your hearing but also prevents other issues such as infections.
Therefore, have your hearing and earplugs checked annually and replace the Custom PartyPlug every 2 to 3 years.
How do I clean the earplugs?
Fortunately, cleaning Dr Deaf earplugs is a simple task that only takes a few minutes. For universal earplugs, you can start by gently removing them from your ears. Then rinse the outside of the earplug under warm running water to wash away any dirt or dust.
Whether you use universal earplugs or custom-made earplugs, it is important to clean them regularly to ensure hygiene and prolong the life of the earplugs. Earwax can accumulate in the openings of the earplugs, leading to blockages that reduce sound dampening and the effectiveness of the earplug. Moreover, bacteria and other pathogens can settle in these clogged openings, leading to infections and other health problems.
Finally, dry the earplugs with a clean tea towel or tissue and let them dry completely before using them again. It is important to make sure the earplugs are completely dry before placing them back in your ear canal, as moisture in the ear can lead to infections and other health problems.
Payment methods
What payment methods are available?
You have the choice of the following payment methods: iDeal, Credit Card, VISA, PayPal, Bancontact/Mister Cash.
Shipping and delivery
How will my order be delivered?
All orders are shipped with PostNL or DHL. Once the order is processed and handed over to PostNL or DHL, you will receive an email with a track & trace link so that you can track your order yourself.
What are the shipping costs?
Shipping is free within the Netherlands and Belgium for orders of €20 or more.
What is the delivery time?
Orders for the Netherlands and Belgium placed on working days before 17:00 will be shipped the same day.
Returns
Right of withdrawal for the delivery of products
When you purchase products, you have the right to terminate the agreement within thirty days without providing any reasons. This period begins on the day after you or someone on your behalf receives the product. During this period, you can decide not to proceed with the purchase. If you wish to exercise this right of withdrawal, you should return the product with all accompanying accessories and in the original packaging according to the instructions of Dr. Deaf B.V.
Can I return my product/order?
Make sure to always include your order number when returning a product. You can send the product to:
Return adress:
Dr. Deaf B.V.
Duikerweg 5c
5145 NV Waalwijk
Return shipping costs are the responsibility of the sender.
I received the wrong product. What should I do?
Our products are carefully assembled, but if you feel that something is missing, defective, or you received the wrong product, please do not hesitate to contact our customer service and, if possible, include a photo. We will do our best to promptly provide the missing parts or supply a new product if necessary.
Complaints
What about the warranty on custom fit earplugs?
The warranty on our custom fit earplugs is 2 years.
Contact
us
Feel free to contact us for more information about our product, how it works, or the festivals and pubs where you can find us.
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